The Revenue Management division is responsible for the collection of Councils’ revenue, water meter readings and customer service. This includes receipting of payments done by clients, banking of cash received, reconciling related accounts, management of special tariffs, management of water leakage claims and debit order portfolio amongst other things.
Services
- Responsible for updating of accounting records, reconciling control accounts, and analyzing financial information for Finance Management line.
- Developing and maintaining an effective infrastructure by utilizing advanced tools and collaborating with cross-functional teams to analyze data, identify insights, and deliver actionable recommendations that drive divisional goals and enhance operational efficiency.
- Rebate is ONLY granted to Consumers with a monthly consumption above 60m³ units of water loss.
- Investigations are conducted before approval of each claim.
- The waiting period for completion of investigation and approval of rebate may vary between five (5) working days to three (3) months or more.
- Consumers with water leakages automatically qualify for arrangements when unable to settle their total outstanding bill once off.
The section is responsible for rendering fast, friendly, and efficient services to all customers and Swakopmund residents.
The section manages and addresses customer queries regarding municipal services and opening of new services accounts
(rentals and change of property ownership), application for new meters and provision of statements.
For enquiries, contact: 064 410 4308 / 064 410 4309
enquiries@swkmun.com.na
Services
Connection for Water and Sanitation ServicesTo have your municipal account application processed, you must bring the following documentation when visiting the Municipality.
- Valid Identification Document (ID) or Passport
- Marital Certificate (where applicable)
- Application form fully completed and signed both by the applicant and Owner/Agent representative.
- Title Deed or Deed of Transfer or Lease Agreement (where applicable)
- Application form fully completed by the Tenant or Owner/Agent Representative
- Application form fully completed and signed by all parties
- Valid Identification Document (ID) or Passport
- Report/Invoice from the Plumber
- In the absence of an invoice/letter from a Plumber, photos of the leak are required as proof.
- Credit refund MUST be requested on our Municipal Credit Refund Form.
- Consumers must ensure that correct Municipal Account numbers are provided.
- Consumers must provide proof of payment where required.
- There is a waiting period of seven (7) working days for processing of credit refunds.
- Bank Confirmation Letter (Please ensure the name on the letter matches the one on the municipal account)
- Copy of Identification (ID)
- Consumers must ensure that correct municipal account numbers are provided at all times.
- Copy of Identification (ID) is required.
- Only applicable to Home Owners.
- The owner must be living on the property to qualify for the senior citizen special tariff.
- Municipal services account MUST be in the name of the applicant.
- ONLY one property qualifies for the special tariff per beneficiary.
- Copies of the Deed of Sale/Transfer
- Copy of Identification (ID)
- All debit order applications must be signed.
- All applications must reach our office five (5) days before the 7th and 31st of each month.
- NO applications without bank confirmation letters shall be processed.
- Bank Confirmation Letter
- Copy of Identification (ID)
- In cases where payments were made via EFT, consumers must provide proof of payment.
- Original Receipts
- Proof of EFT payment
- Cash
- Debit Card
- Credit Card
- Online Banking
- Cell Phone Banking
- Cash Deposits at FNB ATMs